At Coolshop, Customer Care isn’t just a department – it’s the heart of our connection with customers and a key part of what makes us unique. Our Customer Care team is made up of passionate problem-solvers who work tirelessly to deliver world-class service with a smile, whether it’s over the phone, via email, or through other channels. We believe that great customer service bridges the gap between the customer and the business, which is why our team excels at listening, resolving issues, and building relationships.

Life in Customer Care is characterized by collaboration, a fast pace, and a constant flow of diverse tasks. We prioritize flexibility, open communication, and close cooperation with the warehouse, finance, and other key functions. It’s a place where every day offers the opportunity to "go the extra mile" and make a difference for both customers and colleagues.